FAQ

Shipping

We’re thrilled to offer international shipping to over 200 countries and
islands around the world! Nothing brings us more joy than delivering great
value and excellent service to our customers. We’re excited to keep growing to
meet your needs and provide a service that goes above and beyond—no matter
where you are on the globe.

Do you ship worldwide?

Yes, we offer free shipping to many countries worldwide! However, there are a
few locations we’re unable to ship to. If your country happens to be one of
them, we’ll be sure to inform you as soon as possible.

Shop with Confidence

We take pride in the quality and craftsmanship of our products. Many of our
items are handmade, which makes them truly unique. Please keep in mind that
this may mean some slight imperfections or variations in dimensions, which add
to their charm. Rest assured, all listed dimensions are approximate, and we
stand behind the beauty and care of everything we offer.

Returns

We want you to love your purchase! If your product arrives defective or
damaged, we offer a 100% money-back guarantee. You’ll have 30 days to return it
to us for a full refund. Please note:

Contact us before sending any items back to ensure your return
is properly authorized.

Returns must be in their original condition and packaging.

Return shipping costs, as well as any applicable duties or
brokerage fees, are the responsibility of the sender.

Refunds for orders paid by credit card will be issued back to
the original card used for payment.

If you have any questions, don’t hesitate
to reach out to our customer service team—we’re happy to help!

1. Information We Collect

When you visit our website, we may collect
the following types of information:

(a) Personal Information You Provide:

Name, email address, phone number, shipping and billing address
when you place an order or create an account.

Payment information (e.g., credit card details) for order
processing.

Feedback, inquiries, or any other information you voluntarily
share with us.

(b) Automatically Collected Information:

IP address, browser type, device information, and operating
system.

Pages you visit, time spent on our site, and other usage data
collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sending order
confirmations and shipping updates.

Provide customer support and respond to your inquiries.

Improve our website, products, and services based on user
preferences and behaviors.

Send marketing emails (only if you have opted in).

Prevent fraud, ensure security, and comply with legal
obligations.

3. Sharing Your Information

We respect your privacy and will never sell
your information. However, we may share your information in the following
situations:

Service Providers: With trusted
third-party service providers who help us operate our website, process
payments, or deliver orders.

Legal Requirements: To comply with
applicable laws, regulations, or legal requests.

Business Transfers: In the event of
a merger, sale, or transfer of assets, your information may be part of the
transferred assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar
technologies to enhance your browsing experience. These technologies allow us
to:

Remember your preferences and login details.

Track website analytics to improve functionality.

Show you personalized content and ads based on your interests.

You can adjust your browser settings to
disable cookies, though some features of our site may not function properly
without them.

5. Data Security

We take the security of your personal
information seriously. Our website uses encryption (e.g., SSL technology) to
protect your data during transmission. Additionally, we implement strict access
controls and regularly review our security practices.

However, no method of transmission over the
internet is completely secure. While we strive to protect your information, we
cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have
certain rights regarding your personal information, including:

The right to access, update, or delete your personal information.

The right to object to or restrict certain types of data
processing.

The right to withdraw consent for marketing communications.

To exercise these rights, please contact us
at [Insert Contact Email].

7. Third-Party Links

Our website may include links to
third-party websites. Please note that we are not responsible for the privacy
practices of those websites. We encourage you to review their privacy policies
before providing any personal information.

8. Children’s Privacy

HUNIPETS does not knowingly collect
personal information from children under the age of 13. If we discover that we
have inadvertently collected such information, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time
to time to reflect changes in our practices or legal requirements. The updated
policy will be posted on this page, and the "Effective Date" will be
updated accordingly.

10. Contact Us

If you have any questions or concerns about
this Privacy Policy, please feel free to reach out to us.